People who received a device for Christmas and unsure how to use it are being urged to contact Dorset’s free Digital Hotline for help.
The Dorset Council hotline is manned by a team of Digital Champion volunteers who have already helped hundreds of people get online.
It is estimated that 150,000 people in Dorset lack basic digital skills. And some people would have received smart phones, tablets and laptops as Christmas presents but do not know how to use them. As the country goes into another lockdown, devices and being able to connect online has never been more important.
Dorset Council’s deputy leader, Cllr Peter Wharf, said: “Being digital and getting online can make people’s lives so much easier, especially in these times of lockdown. We would urge anyone who needs help getting to grips with using their new smartphone, tablet or laptop to call our Digital Hotline for help. Our Digital Champions are incredibly kind, helpful and patient and their advice has already helped hundreds of Dorset residents.”
The Digital Hotline was launched last March during the first national lockdown. It replaced the community drop-in sessions the Digital Champions used to hold in local libraries. Since March, the hotline has helped nearly 600 people with a range of digital needs.
Digital Champion, James Nalty, said: “If you have received a new device for Christmas or even if you are using an old one, the digital champions are here to help. We all need help using a computer or device at some time so don’t be afraid to ask. Whether you want to learn something new, check that everything is working as it should or even because you are frustrated because the computer just says ‘no’! call us – we can’t promise to solve every problem but we’ll have a very good try.”
The Dorset Digital Hotline is available every weekday (except bank holidays) from 10am to 12 midday on 01305 221048.
